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Support

Support That Doesn't Slow You Down

At Xace, support isn't a ticket—it's a relationship. Every client gets a named account manager backed by operators who understand regulated finance, act fast, and prevent problems before they start.

Browse help docs

Named

Account manager

Real-time

Messaging paths

Senior

Escalation access

Aligned

Coverage windows

How can we help?

Ways to get help

Chat live with the Xace team, browse the help docs, or follow the onboarding guides — all staffed by people who understand regulated finance.

Live chat

Talk to the Xace team in real time. Get answers, raise an issue, or start a new request — no queue, no ticket form. Sensitive changes move into verified secure flows when needed.

Help docs

Browse structured guides and articles on accounts, payments, cards, payees, and user management — kept up to date at support.xace.io.

Onboarding guides

Applying or getting set up? Step-by-step onboarding help mapped to the Xace application flow, so you always know what comes next.

Email the team

Prefer email? Reach the support team directly and we will pick it up — useful for anything you would rather send in writing with attachments.

Why the model matters

In high-stakes finance, delays cost money

Traditional support is not built for iGaming groups, regulated payment flows, or finance teams that need action instead of updates. Rotating agents and slow escalations create friction where there should be none.

Xace assigns a dedicated owner, works in real time, and coordinates with platforms, partners, and compliance teams so operational issues get resolved instead of recirculated.

What you get as standard

Everything standard support forgets. We deliver.

One manager. Total accountability.

Your named Xace contact owns outcomes across onboarding, payments, configuration, and compliance questions — rather than handing off another ticket.

Real-time channels where you work

In-app messaging, Slack Connect, or direct channels for fast communication. No context lost between sessions — your history is always there.

Custom support for custom setups

Adjust a workflow, configure a rule, or coordinate a complex request. If it matters operationally, the team documents and drives it to a repeatable resolution.

Continue the journey

Find the right next step

FaqsSupport Account Management

Disclaimers & Regulatory Information

‘Xace’ and ‘Xace Europe’ are trading names of Xace Limited and Xace Malta Ltd. Xace Limited is a private limited company (number 11742963) registered in England and Wales. Xace Malta Ltd is a private limited company (C 102626) registered at Level 5, Carolina Court, Giuseppe Cali Street Malta XBX 1425.

Xace Limited is regulated by the Financial Conduct Authority, FRN 948213, under the Payment Services Regulations 2017 as an Authorised Payment Institution, providing payment accounts.

Xace Malta Ltd is licensed and regulated by the Malta Financial Services Authority to undertake the business of a payment services in terms of the Financial Institutions Act.

Xace Limited is a registered EMD agent of Modulr FS Limited, a company registered in England and Wales with company number 09897919, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 900573) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr FS Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Electronic Money Regulations 2011 – for more information please see follow this link.

Xace Limited is also a partner of Modulr Finance B.V., a company registered in the Netherlands with company number 81852401, which is authorised and regulated by the Dutch Central Bank (DNB) as an Electronic Money Institution (Firm Reference Number: R182870) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr Finance B.V. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act (Wet op het Financieel Toezicht, Wft) – for more information please follow this link.

Xace Limited also provides other Payment Services under its own licence. These are separate and unrelated to the account and payment services you receive from Modulr FS Limited.

Your card is issued by Modulr FS Limited or Modulr Finance B.V. pursuant to their respective license by Visa Europe. Visa and the Visa brand mark are registered trademarks of Visa Europe.