Skip to content
Named relationship ownership from day one

Private Support

Support That Doesn't Slow You Down

At Xace, support isn't a ticket—it's a relationship. Every client gets a named account manager backed by operators who understand regulated finance, act fast, and prevent problems before they start.

Meet your manager
Named account managerDirect messagingDecision-maker accessOperator-first support

Why we're different

In high-stakes finance, delays cost money

Traditional support is not built for iGaming groups or regulated payment flows. Xace support is designed around one principle: do not let operations stop.

One Manager. Total Accountability.

Your named Xace contact owns outcomes—not tickets—from onboarding and payments to platform access and compliance setup.

Real-Time Messaging Where You Work

Reach us via in-app chat, Slack Connect, or Telegram. No email chains. No queues. For sensitive changes, we switch to verified, secure flows.

Custom Support for Custom Setups

Adjust a workflow, configure a rule, or execute a complex request. If it matters to you, we make it happen—and we document it for repeatability.

Built for operators

Support that speaks your language

Whether you are running payments across multiple brands, reacting to a licensing update, or integrating a new platform, Xace support is fluent in operational complexity.

Team trained on iGaming compliance and group structures

Handled by specialists who already understand the operational and regulatory context behind the request.

Coordination with partners, platforms, and third parties

Handled by specialists who already understand the operational and regulatory context behind the request.

Coverage aligned to your markets and urgency windows

Handled by specialists who already understand the operational and regulatory context behind the request.

Barrier-removal mindset: we unblock, we don't add steps

Handled by specialists who already understand the operational and regulatory context behind the request.

Senior access from day one—no "please hold" escalations

Handled by specialists who already understand the operational and regulatory context behind the request.

Xace private support

Built for high-growth operators

Humans-first support with operator discipline. No bot deflections, no disconnected handoffs, and no generic answers.

Concierge-style support from named account managers

Delivered through a named relationship owner who understands your structure, jurisdictions, and priorities.

Direct lines—no helpdesk bounce-arounds

Delivered through a named relationship owner who understands your structure, jurisdictions, and priorities.

Proactive help on custom requests, rules, and configurations

Delivered through a named relationship owner who understands your structure, jurisdictions, and priorities.

Outcome-driven resolutions for operational blockers

Delivered through a named relationship owner who understands your structure, jurisdictions, and priorities.

Documented SLAs and escalation matrix; deep familiarity with licensing and jurisdictions

Delivered through a named relationship owner who understands your structure, jurisdictions, and priorities.

Questions

Everything you need to know about Xace Support

Support philosophy

Support should remove blockers, not add steps

Account management works best when the team already understands your structure, urgency, and operational history before the request lands.

That is why this route is built around direct ownership, fast context, and clear next actions instead of generic ticket handling.

Continue the journey

Choose the next route that fits your need

SupportBook DemoAbout Us

Get started

Ready to build with Xace?

Open an account, see the platform in action, and move from fragmented operations to a governed financial layer.

Operator-ready onboardingGuided implementationProduction support
Open an AccountBook a Demo

Disclaimers & Regulatory Information

‘Xace’ and ‘Xace Europe’ are trading names of Xace Limited and Xace Malta Ltd. Xace Limited is a private limited company (number 11742963) registered in England and Wales. Xace Malta Ltd is a private limited company (C 102626) registered at Level 5, Carolina Court, Giuseppe Cali Street Malta XBX 1425.

Xace Limited is regulated by the Financial Conduct Authority, FRN 948213, under the Payment Services Regulations 2017 as an Authorised Payment Institution, providing payment accounts.

Xace Malta Ltd is licensed and regulated by the Malta Financial Services Authority to undertake the business of a payment services in terms of the Financial Institutions Act.

Xace Limited is a registered EMD agent of Modulr FS Limited, a company registered in England and Wales with company number 09897919, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 900573) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr FS Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Electronic Money Regulations 2011 – for more information please see follow this link.

Xace Limited is also a partner of Modulr Finance B.V., a company registered in the Netherlands with company number 81852401, which is authorised and regulated by the Dutch Central Bank (DNB) as an Electronic Money Institution (Firm Reference Number: R182870) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr Finance B.V. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act (Wet op het Financieel Toezicht, Wft) – for more information please follow this link.

Xace Limited also provides other Payment Services under its own licence. These are separate and unrelated to the account and payment services you receive from Modulr FS Limited.

Your card is issued by Modulr FS Limited or Modulr Finance B.V. pursuant to their respective license by Visa Europe. Visa and the Visa brand mark are registered trademarks of Visa Europe.